MM
Mmapule M
1 reviews | Active since Jan 2021
27 Jan 2021, 12:31
Poor service
I sent an e-mail on the 15/01/2021 to *** requesting early retirement fund attached all documents requested and I received auto respond e-mail from them informing me that a consultant will call me within 48 hours. up until today I received no call or update as to how far are they with the process. I keep on calling but only the machine is answering telling that all staff are busy.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
27 Jan 2021, 13:19Dear Mmapule
Thank you for raising your concern with our office.
We are sorry to learn of the delays you have encountered with your claim submission. Please accept our sincere apology for any poor service experienced thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Thank you for raising your concern with our office.
We are sorry to learn of the delays you have encountered with your claim submission. Please accept our sincere apology for any poor service experienced thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply27 Jan 2021, 13:19
Official
Dear Mmapule
Thank you for raising your concern with our office.
We are sorry to learn of the delays you have encountered with your claim submission. Please accept our sincere apology for any poor service experienced thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Thank you for raising your concern with our office.
We are sorry to learn of the delays you have encountered with your claim submission. Please accept our sincere apology for any poor service experienced thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
MM
Mmapule M's updateReviewer Update
27 Jan 2021, 13:51Pleasure and the assessor just called me now.
Thank to you Hellopeter.
Thank to you Hellopeter.
MM
Mmapule M's update27 Jan 2021, 13:51
Reviewer Update
Pleasure and the assessor just called me now.
Thank to you Hellopeter.
Thank to you Hellopeter.
Metropolitan Life's replyOfficial
27 Jan 2021, 13:55Dear Mmapule
Thank you for your additional comment.
Our Assessor has also emailed you. Please respond directly to the Assessor.
Many thanks
Client Care Team
Thank you for your additional comment.
Our Assessor has also emailed you. Please respond directly to the Assessor.
Many thanks
Client Care Team
Metropolitan Life's reply27 Jan 2021, 13:55
Official
Dear Mmapule
Thank you for your additional comment.
Our Assessor has also emailed you. Please respond directly to the Assessor.
Many thanks
Client Care Team
Thank you for your additional comment.
Our Assessor has also emailed you. Please respond directly to the Assessor.
Many thanks
Client Care Team