SM
Sba M
1 reviews | Active since Oct 2019
03 Jul 2023, 16:15
Poor Service
I took out a funeral cover for myself and my mom a few months ago. To this date I never got my contract but you guys were able to send an sms saying it has lapsed.
I also want to make amendments before renewing. Remove myself and continue with a policy for my mother. I need your urgent help as I need to pay the outstanding premiums because I do not want to start from scratch with the waiting period. I also was told a broker would call me to assist with this query. No one is assisting me instead they want me to open a new policy. Why is it so hard about making changes that are super easy to take online??????? This is ridiculous
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Replies (2)SM
Sba M's updateReviewer Update
03 Jul 2023, 16:20To add on that I was told that this policy is with Metropolitan get up, after emailing them they told me I'm on the wrong department. What is happening? Why is so hard to make simple changes that with other insurers it only takes one phone call??????
SM
Sba M's update03 Jul 2023, 16:20
Reviewer Update
To add on that I was told that this policy is with Metropolitan get up, after emailing them they told me I'm on the wrong department. What is happening? Why is so hard to make simple changes that with other insurers it only takes one phone call??????
Metropolitan Life's replyOfficial
03 Jul 2023, 16:50Dear Sebabatso L
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team
Metropolitan Life's reply03 Jul 2023, 16:50
Official
Dear Sebabatso L
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely, Client Care Team