Poor service

I have provided documentation several times for the full surrender on an education policy with Metropolitan. I have called and I was told all the documents are in order for me to receive payment. Lo and behold, the next day I get an sms that I need to submit more stuff, which I send. Again I follow up and I'm told, the application is being processed. Days later, something else is required. I have submitted documents no less than 5 times. I am beginning to think this is a tactic delay for me not to receive my money. I am bitterly disappointed in the service of Metropolitan, I was a policyholder for more than 8 years and now, I cannot wait to part ways with them, pity I'm still waiting for my payment.