Poor Service

Good Day,

I trust that all is well.

I am highly disappointed yet alone disgusted in the service I have received from Metropolitan.

You have been around for many years and a very well known name within our household.

My grandmother passed away two years ago, there had been a Will left and an Executor appointed.

I had discovered this policy and handed it to the Executor.

We are awaiting on Metropolitan to confirm the funds and allocate to the L & D so we can submit to the masters.

Metropolitan has not been able to assist me telephonic & has not assist Executor either even though it’s been escalated.

Four weeks later no feedback no response.

This is holding back the entire process & we are unable to claim our inheritance due a R4K.

Please look into this as a matter of urgency.

It will be another year in waiting.