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chadi M
1 reviews | Active since Aug 2015
14 Oct 2023, 12:00
Poor service
I had funeral policy with Alexander forbes and they took over now I’m not getting any joy, no communication, you call and leave messages send emails no one cares and believe u me if my policy’s lapse because no one is calling me il take you to ombudsman
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Metropolitan Life's replyOfficial
16 Oct 2023, 09:51Dear Chadi
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties getting information on your policy.
Regrettably your post does not contain sufficient information in order for us to trace the policy you are querying.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties getting information on your policy.
Regrettably your post does not contain sufficient information in order for us to trace the policy you are querying.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team
Metropolitan Life's reply16 Oct 2023, 09:51
Official
Dear Chadi
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties getting information on your policy.
Regrettably your post does not contain sufficient information in order for us to trace the policy you are querying.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties getting information on your policy.
Regrettably your post does not contain sufficient information in order for us to trace the policy you are querying.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team