Poor service

I am having a Burial Society at Metropolitan and sitting with 3 unpaid claims for 3 different families. *** is been dealing with these claims as he was the consultant that time introducing me to this Burial Society funeral benefit. My client based is in Gauteng and Northern cape. These 3 families are been putting from pilor to post by Musa at Metropolitan.. When u call to follow up no answer or if he answers he will tell u a lie that claim went for payment. Why did he signed me up for the burial society if he is trying to subotouched me. Musa is lying and the amount of frustration he is causing families by lying to them and myself. Why must families go through all this Hell when claiming policies were paid every month. Metropolitan debited my Burial Society account every month for the payments. No when there is a claim I need to through so much hassles trying to get claims. Musa made a rule of paying claims to the deceased Beneficaries while waiting for my FICA updated documents to be submitted before 1st January 2025 . I have no problem to that as long the deceased families received the claims should any arises during this period . Musa personally came to my house to signed me up for the Burial Society. Musa is telling me he is on annual leave from today 23-Dec 2024 and will not be available. Where by claims are not paid yet to the families.I tried sending emails to your customer experience consultant also no assistance. I am not getting the assistance from Musa my so called consultant I use to get assistance before his promotion at Metropolitan he is no a Line manager and provide horrible and unsatisfactory services. I have been trying to send emails to complains at Metropolitan and still not getting assistance. Can I please have these 3 families claims paid as 3 claims are way over due.