AK
Andrea K
1 reviews | Active since Jul 2020
04 Jan 2021, 13:43
Poor Service
After more than 2 months of continuous calling, from our side, Metropolitan has still not paid out an amount claimed for the funeral plan. It is understandable that times are difficult however having dealt with 3 other companies who were able to pay out within 48 hours, this is unacceptable.
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Replies (2)
Metropolitan Life's replyOfficial
04 Jan 2021, 14:45Dear Andrea Kruger
Thank you for raising your concern with our office.
We are sorry to hear that you have had a death in the family and that you have had some difficulties with the claim.
Please accept our condolences at this time of bereavement.
Unfortunately your post does not contain the policy number or sufficient detail in order for us to trace the policy and investigate. Nor does your contact number appear.
One of our Client Care Assessors will email you for more information, so we can trace the policy and assist you.
Regards
Client Care Team
Thank you for raising your concern with our office.
We are sorry to hear that you have had a death in the family and that you have had some difficulties with the claim.
Please accept our condolences at this time of bereavement.
Unfortunately your post does not contain the policy number or sufficient detail in order for us to trace the policy and investigate. Nor does your contact number appear.
One of our Client Care Assessors will email you for more information, so we can trace the policy and assist you.
Regards
Client Care Team
Metropolitan Life's reply04 Jan 2021, 14:45
Official
Dear Andrea Kruger
Thank you for raising your concern with our office.
We are sorry to hear that you have had a death in the family and that you have had some difficulties with the claim.
Please accept our condolences at this time of bereavement.
Unfortunately your post does not contain the policy number or sufficient detail in order for us to trace the policy and investigate. Nor does your contact number appear.
One of our Client Care Assessors will email you for more information, so we can trace the policy and assist you.
Regards
Client Care Team
Thank you for raising your concern with our office.
We are sorry to hear that you have had a death in the family and that you have had some difficulties with the claim.
Please accept our condolences at this time of bereavement.
Unfortunately your post does not contain the policy number or sufficient detail in order for us to trace the policy and investigate. Nor does your contact number appear.
One of our Client Care Assessors will email you for more information, so we can trace the policy and assist you.
Regards
Client Care Team
AK
Andrea K's updateReviewer Update
18 Jan 2021, 14:45Never got an email which is not surprising.
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AK
Andrea K's update18 Jan 2021, 14:45
Reviewer Update
Never got an email which is not surprising.
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