LG
LujahPhelo G
1 reviews | Active since Mar 2020
09 Mar 2020, 16:28
Poor service
Funerel claim was made at the branch with turnaround time of 48 hours. The case was sent for second opioning without being advised of the reasons for the referral no one bothers to keep us updated. When you call the contact centre you get inconsistent information and being asked to call the branch. Martha Mogotsi & Gift Masemola were call centre agents
Helpful (0)
Replies (9)0
Replies (9)
Metropolitan Life's replyOfficial
10 Mar 2020, 10:51Dear LujahPhelo Guruz
We acknowledge receipt of your complaint posted on HelloPeter.
We regret to learn that you have encountered delays in the processing of your claim.
One of our Client Care Assessors will look into the matter and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint posted on HelloPeter.
We regret to learn that you have encountered delays in the processing of your claim.
One of our Client Care Assessors will look into the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply10 Mar 2020, 10:51
Official
Dear LujahPhelo Guruz
We acknowledge receipt of your complaint posted on HelloPeter.
We regret to learn that you have encountered delays in the processing of your claim.
One of our Client Care Assessors will look into the matter and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint posted on HelloPeter.
We regret to learn that you have encountered delays in the processing of your claim.
One of our Client Care Assessors will look into the matter and revert back to you as soon as possible.
Regards
Client Care Team
LG
LujahPhelo G's updateReviewer Update
10 Mar 2020, 19:07I have managed to speak to Liezel van Niekerk. Offer made is rejected subject to review on policy holder side. Inconstent records
LG
LujahPhelo G's update10 Mar 2020, 19:07
Reviewer Update
I have managed to speak to Liezel van Niekerk. Offer made is rejected subject to review on policy holder side. Inconstent records
Metropolitan Life's replyOfficial
11 Mar 2020, 12:27Dear LujahPhelo
Thank you for your additional comments.
We will send the communication as discussed telephonically to your mother, via your email address for your mother's consideration. We look forward to hearing from her.
Regards
Client Care Team
Thank you for your additional comments.
We will send the communication as discussed telephonically to your mother, via your email address for your mother's consideration. We look forward to hearing from her.
Regards
Client Care Team
Metropolitan Life's reply11 Mar 2020, 12:27
Official
Dear LujahPhelo
Thank you for your additional comments.
We will send the communication as discussed telephonically to your mother, via your email address for your mother's consideration. We look forward to hearing from her.
Regards
Client Care Team
Thank you for your additional comments.
We will send the communication as discussed telephonically to your mother, via your email address for your mother's consideration. We look forward to hearing from her.
Regards
Client Care Team
LG
LujahPhelo G's updateReviewer Update
21 Apr 2020, 02:24Awaiting offer letter
LG
LujahPhelo G's update21 Apr 2020, 02:24
Reviewer Update
Awaiting offer letter
Metropolitan Life's replyOfficial
21 Apr 2020, 14:29I refer to your telephonic conversation with Lizelle on Friday. The matter is still under review.
Metropolitan Life's reply21 Apr 2020, 14:29
Official
I refer to your telephonic conversation with Lizelle on Friday. The matter is still under review.
LG
LujahPhelo G's updateReviewer Update
24 Apr 2020, 21:10Offer accepted awaiting pay out. Thanks to Lizelle for assisting on the matter. Without your intervention the company will have lost a loyal customer.
LG
LujahPhelo G's update24 Apr 2020, 21:10
Reviewer Update
Offer accepted awaiting pay out. Thanks to Lizelle for assisting on the matter. Without your intervention the company will have lost a loyal customer.
Metropolitan Life's replyOfficial
25 Apr 2020, 12:45Thank you for your kind words of appreciation. I am glad that the matter has been resolved.
Metropolitan Life's reply25 Apr 2020, 12:45
Official
Thank you for your kind words of appreciation. I am glad that the matter has been resolved.
LG
LujahPhelo G's updateReviewer Update
26 Apr 2020, 21:50Thanks payment is received
LG
LujahPhelo G's update26 Apr 2020, 21:50
Reviewer Update
Thanks payment is received
Metropolitan Life's replyOfficial
28 Apr 2020, 10:45Glad to have been of assistance.
Metropolitan Life's reply28 Apr 2020, 10:45
Official
Glad to have been of assistance.