Poor service

I would like to complain about the service we are receiving from Metropolitan In Qwaqwa. My father Charles Mopeli ID number *** 083 had retirement fund with with them. Immediately after he passed on in August we went there to claim and submitted all the documents they requested us to submit. My elderly Mother have been going there and every time she’s there they always tell her to come next week, and next week when she goes there it’s the same story again they tell her to come next week. I’m pleading with you guys can you get someone who can assist my Mom she is really in need of that money. And she can’t afford to always take a taxi to be told to come next week.