NM
Noluthando M
1 reviews | Active since Jan 2014
05 May 2021, 16:30
Poor Service
I submitted a funeral policy claim on 21 April to date it has not been paid out, no feedback from Metropolitan. I called them four times to follow up on the claim, each time they tell me they are going to escalate but nothing happens. This is the first time I'm claiming in this policy which I have had for more than ten years, not missing a premium each month. The service is horrible to say the least.
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Metropolitan Life's replyOfficial
05 May 2021, 17:10Dear Noluthando
We are sorry to learn of the loss of your parent. Our thoughts go out to you and your family at this time of bereavement.
We regret to learn of the delays encountered with your claim and sincerely apologize for any inconvenience this may have caused you.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We are sorry to learn of the loss of your parent. Our thoughts go out to you and your family at this time of bereavement.
We regret to learn of the delays encountered with your claim and sincerely apologize for any inconvenience this may have caused you.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply05 May 2021, 17:10
Official
Dear Noluthando
We are sorry to learn of the loss of your parent. Our thoughts go out to you and your family at this time of bereavement.
We regret to learn of the delays encountered with your claim and sincerely apologize for any inconvenience this may have caused you.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We are sorry to learn of the loss of your parent. Our thoughts go out to you and your family at this time of bereavement.
We regret to learn of the delays encountered with your claim and sincerely apologize for any inconvenience this may have caused you.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team