Poor service

<p>My husband died on 2 may 2017 on the 9th of may 2017 i phoned metropolitan for the funeral policy to register the death of my husband they ask me to mail all the documents to them what i immidiatly done. The next day i phoned again they said they got all the dicuments and it will take 5 to 7 working days so on the 17th of may i phoned again for i did not hear anything they told me 48 hours and i got a mail. So customer service informed me that the death is not registered yet... so on the 18th i went to metropolitans headoffice in bellville and the lady said it would be paid out by the 20th of may 48 hours. This morning on the 22may i contacted them again and still nothing. Super bad service. Everytime i contact them i must hear its at their calculating department. I need the money for all assets has been frozen. What am i to do??</p>