1 reviews | Active since Dec 2023
Poor service
good day
Kindly assist i would like to lodge a complaint against Metropolitan. My partner whom i share i child with has passed away on the 21 of November 2023.
I then sent all the required documents through to *** i was contacted by Mapula a few days later to do a follow up regarding my claim. I was told my many agents that they received documents and that i will receive feedback of which i did not. I then personally called into the call center on many occasions to follow up since i didn't get feedback i was then told that i received a email that i should send the declaration form of which i did even though i did not get the email but got the message when i called in the call center. A day after sending the declaration Iana called me from claims department saying she sent me a email i must send two affidavits from neighbors stating that i resided with my partner and to confirm if i have a child with my partner of which i did even though i did not get that email but i did so due to the fact the she called and that's where i got the message again she also requested me to send the statement by the police of which i did and that she would get back to me she then called me a day later stating that she spoke to the investigating officer and that she will call me once payment has been made. I did not get any feedback from Metropolitan since then until today i called in again to find out as im going to the third week now with calls and paper work with them .Today i was told my case is still pending due to the fact that they need informant details from the undertaker. I checked today on the form and noticed it was not there however the undertaker details are on the documents. A call or visit can be made by them to get that information however i still do not see how i am waiting two weeks today is Friday meaning i still didn't get feedback meaning next week will be three weeks. I had a good run around with this company for the past two weeks now i haven't received feedback from them as they claim it was sent to my email and i feel this is just too much as i was told the procedure takes 24/48 hrs. I do understand it was a unnatural death and it could maybe take a day or two extra but not two weeks going on three.
My policy is paid on time and monies were deducted on time therefore i feel a proper service must be done .
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
Yours sincerely,
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients.
Yours sincerely,
I was called by one of the ladies in the call center who assisted me to do a follow up regarding the claim we then spoke to Mervin who was very patient and helpful however to my surprise i was told the informant information is not on the notice of death which i agree as ive checked and i agree that metropolitan should contact the undertaker and they will provide the details.
However as Mervin explained they want to get hold of my partners spouse to confirm if she knows me and my child? How pathetic is that ? An informant can be anyone who can go identify the body or handle the arrangements of the funeral.
My partner and i were for many years together we share a 10 year old boy together i agree i was not married to him but how many people have more then one partner and children with different woman.
I honestly feel like metropolitan is looking for an excuse not to pay me out I've even went as far as sending my sons Dna test to metropolitan to confirm that we share a son together i don't know what do you guys require further are you saying that if u not married to a person you not allowed to have him or her on a funeral cover? Are u saying if we dated for more then 10 years that we not allowed to have a funeral cover? Are you questioning peoples relationships ? I am very shocked with this poor service why don't we go wake up my partner who is dead now and go ask him about our relationship because only him,myself ,my son and my family and confirm that oh n the maintenance court can confirm that most probably too since he was also paying maintenance for my son to due our own personal reasons maybe that court order is one that will confirm that we share a child
I don't even know where does my child fit in , how does one make a child metropolitan?
Let me tell you it didn't come from the sun we were in a good relationship and that's how that child was conceived the informant had to arrangements with us making babies and being in relationships.
I want my money Like use debit my money monthly.
I was called by one of the ladies in the call center who assisted me to do a follow up regarding the claim we then spoke to Mervin who was very patient and helpful however to my surprise i was told the informant information is not on the notice of death which i agree as ive checked and i agree that metropolitan should contact the undertaker and they will provide the details.
However as Mervin explained they want to get hold of my partners spouse to confirm if she knows me and my child? How pathetic is that ? An informant can be anyone who can go identify the body or handle the arrangements of the funeral.
My partner and i were for many years together we share a 10 year old boy together i agree i was not married to him but how many people have more then one partner and children with different woman.
I honestly feel like metropolitan is looking for an excuse not to pay me out I've even went as far as sending my sons Dna test to metropolitan to confirm that we share a son together i don't know what do you guys require further are you saying that if u not married to a person you not allowed to have him or her on a funeral cover? Are u saying if we dated for more then 10 years that we not allowed to have a funeral cover? Are you questioning peoples relationships ? I am very shocked with this poor service why don't we go wake up my partner who is dead now and go ask him about our relationship because only him,myself ,my son and my family and confirm that oh n the maintenance court can confirm that most probably too since he was also paying maintenance for my son to due our own personal reasons maybe that court order is one that will confirm that we share a child
I don't even know where does my child fit in , how does one make a child metropolitan?
Let me tell you it didn't come from the sun we were in a good relationship and that's how that child was conceived the informant had to arrangements with us making babies and being in relationships.
I want my money Like use debit my money monthly.
Thak you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Regards
Client Care Team
Thak you for your additional comments, the content of which is noted.
We are still busy investigating your complaint and will reach out to you directly as soon as possible.
Regards
Client Care Team