KT
Kgomotso T
1 reviews | Active since Sept 2014
10 Jul 2021, 04:36
Poor service
I'm a so dissappinted by the service I received at Metropolitan. My grandmother passed away and I made a claim even today there's still no payout. I called on the 09/07/2021 many times I have been told it was escalated to their managers one being L Metsing. My grandmother was even buried without my claim being paid. I just realised now going through hello Peter that indeed I have joined a bad company who don't care about reputation. The 48hours statement must be removed. Given the circumstances your company doesn't care at all. But after my grandmothers claim being paid I'm definitely canceling everything I have with you guys.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
12 Jul 2021, 09:22Dear Kgomotso
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your beloved grandmother has passed on. Please accept our condolences during this time of bereavement.
We regret that you feel you have received poor service.
One of our Client Care Assessors will investigate and revert back to you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your beloved grandmother has passed on. Please accept our condolences during this time of bereavement.
We regret that you feel you have received poor service.
One of our Client Care Assessors will investigate and revert back to you shortly.
Regards
Client Care Team
Metropolitan Life's reply12 Jul 2021, 09:22
Official
Dear Kgomotso
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your beloved grandmother has passed on. Please accept our condolences during this time of bereavement.
We regret that you feel you have received poor service.
One of our Client Care Assessors will investigate and revert back to you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your beloved grandmother has passed on. Please accept our condolences during this time of bereavement.
We regret that you feel you have received poor service.
One of our Client Care Assessors will investigate and revert back to you shortly.
Regards
Client Care Team
KT
Kgomotso T's updateReviewer Update
12 Jul 2021, 10:18How on earth will the so call assessor contact me, please just stop with the pathetic automated response and pay out my policy. The humiliation you put me through as if I had no policy for my grandmother. My policy number is FF***. You guys deserve to be on Skhipha ma files. It has now been more than 48hours with the same excuse of escalation to both your management L Metsing and Mariana Burger.
KT
Kgomotso T's update12 Jul 2021, 10:18
Reviewer Update
How on earth will the so call assessor contact me, please just stop with the pathetic automated response and pay out my policy. The humiliation you put me through as if I had no policy for my grandmother. My policy number is FF***. You guys deserve to be on Skhipha ma files. It has now been more than 48hours with the same excuse of escalation to both your management L Metsing and Mariana Burger.
Metropolitan Life's replyOfficial
12 Jul 2021, 15:22Dear Kgomotso
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your beloved grandmother has passed on. Please accept our condolences during this time of bereavement.
We regret that you feel you have received poor service.
One of our Client Care Assessors will investigate and revert back to you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your beloved grandmother has passed on. Please accept our condolences during this time of bereavement.
We regret that you feel you have received poor service.
One of our Client Care Assessors will investigate and revert back to you shortly.
Regards
Client Care Team
Metropolitan Life's reply12 Jul 2021, 15:22
Official
Dear Kgomotso
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your beloved grandmother has passed on. Please accept our condolences during this time of bereavement.
We regret that you feel you have received poor service.
One of our Client Care Assessors will investigate and revert back to you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that your beloved grandmother has passed on. Please accept our condolences during this time of bereavement.
We regret that you feel you have received poor service.
One of our Client Care Assessors will investigate and revert back to you shortly.
Regards
Client Care Team