Poor service.

Good day. I am Busisiwe Oyama Dlova I have a very urgent query about Metropolitan, the premium deducted whereas I paid in advance. And it is the 2nd time they have been doing that, last yr in May they did that and when I called them I got a very rude consultant which the name I forgot and told me that they do not deduct on holidays whereas they deducted on the 1st/2nd of May 2020.

Now I paid for 3 months and they still deducted on the 1st Jan 2021. I went to the Branch and the consultant took my documents and still i am waiting for a refund which I did on the 11th or the 15th but still I havent got my refund.

I am very much dissapointed with Metropolitan as I don't wish to take anything from them as a policy, and I wouldnt recommend it to anyone. If i would get all my premiums back I would take them and never do business with them again. They inconvenienced me so much. And I really really hate what they did.

I'm requesting my refund pleasee.