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1 reviews | Active since Sept 2016

03 May 2018, 09:48

Poor service

What a poor service from metropolitan Bethlehem branch,I made a withdrawal on Monday and was told I will get the money in 48 hours. On Thursday I called to find out why haven't I received the money.they only told I will get it tomorrow on Friday.not even apologizing for not keeping the promise

0
Replies (4)
Metropolitan Life
Metropolitan Life's reply03 May 2018, 12:03
Official

Dear Thabo Mokoena

We acknowledge receipt of your complaint.

We always strive to serve all our client's well and regret to learn of your poor service experience.

One of our Client Care Assessors will investigate and revert back to your shortly.

Regards

Client Care Team

Best regards,

's update03 May 2018, 14:36
Reviewer Update
They have called me but they not helping cause the claim I made on Monday was only entered in the shy today and tie the story of 48 hours again.is that the service you talking about?you should making it up to me now.and stop lying to the world that you strive to provide best service.What are you doing to keep me as a happy client
's update03 May 2018, 14:41
Reviewer Update
My claim was entered into the system only this morning after my call.it's the story of 48 hours again
Metropolitan Life
Metropolitan Life's reply03 May 2018, 14:49
Official

Dear Mr. Mokoena

Thank you for your additional posts.

Your payment was finalised this morning - please see the email sent to you a few minutes ago...you do not have to wait another 48 hours.

We agree that if you were told we'd finalise your claim n 48 hours, we should do our utmost to keep that promise.

Please bear in mind that there was a Public Holiday on Tuesday, which also impacted the turnaround time in this instance.

We however don't want to marginalize your experience and have instituted and investigation into the delay you experienced and will be taking corrective action to prevent recurrence of this in future.

We thank you for your diligence in reporting the matter and again sincerely apologise for the inconvenience caused.

Regards

Client Care Team

Best regards,