Poor service

Ive been a policy holder with Metropolitan for more than 12yrs paying about R350 with no payment fault nor any claim in all those yrs. I was introduced to a new policy by Mr Ghulzaar Aburhaman.I signed a new policy contract in Oct2014 covering both my parents. In Dec2014 i received an sms from Mr Aburuhman asking if i had changed my acc details becoz on his system it showed acc no:A***.I called him to tell him i never changed my acc all these yrs and he admitted to have made a mistake but assured me he will rectify everything.On the 3/02/2015 it happened that my mom died after a short illness of a week.I went to put in a claim on the 5/02/15 i was then told by Sharon that they won't be paying becoz of the waiting period which was never explained to me & the fact that the acc details were wrong of which it was their brokers mistake. She then asked me to fax an affidavit which explains everything & my bank details as well so that they can process my claim which i did.My mom was buried on the 14/2/15 i had to make a loan to bury her becoz im still waiting for my claim to be processed.Im disappointed after all these yrs of paying so much money & trusting Metropolitan i get this