Poor Service

Good morning

I am Nomfundiso Etheline Ndlakuse, ID will be provided upon being contacted by the business

I would like to lodge my complaint and displeasure about the poor service I have been receiving from Metropolitan. I buried my brother on the 14th of September 2024 without having claimed from Metropolitan because whoever assisted me to take the policy made him the Policy holder though I am the one who took and was paying this policy. I was advised to get a letter of authority to have the funds released and I did that but because there were delays in the Magistrate office in Peddie to get the letter, I had to borrow money and use other policies to burry him.

Upon receiving the letter I had to travel from Peddie to Grahamstown to submit my claim and was promised it would take 48 hours to be paid. This was on the 18th of September 2024. To date the claim hasn’t been paid. I had to travel again to Grahamstown to check the status of my claim since I hadn’t even received an sms advising if it was approved or there were documents outstanding and I was assured by the lady ath head office dealing with this claim that she was working on it and apologised.

Currently, no claim money has been received. What do I say now to the people that borrowed me money to carry on with the funeral? This is an indication that had I opted to postpone the funeral my brother would have ***** be in the funeral parlour because the claim would not have been paid to date.

I don’t think I would even encourage my children to take a policy with Metropolitan if this is what they would have to go through.

Please assist and provide me with an update on this claim.