Poor, Pathetic service

I enquired about a retirement annuity I had through my employer with Metropolitan and they provided me with forms I need to complete to surrender the policy which I duly completed and forwarded back on 15 March 2018. To date I have received no response whatsoever and all follow up emails (18 and 21 March 2018) have just been met with a automated response saying you will receive a response within 48 hours. Suffice to say I have not received any response and have been blatantly ignored. Even their complaint form from their website says I will receive a response within 2 working days.

I would honestly not recommend any of their products to anyone and will be cancelling the other policies that I have with them as well.