Poor pathetic customer service

I called metropolitan on the 21st January 2024 for cancellation of investment policy.The consultant assured me that the money will be paid in my account within 48 hours,no money has been paid out.i feel like this company plays with our emotions and they act like ****mers.i will nevee encourage anyone to join this company.worst part they didnt even send any type of communication that confirms that i cancelled the policy and will be refunded