FM
Felicia M
1 reviews | Active since Oct 2020
26 Oct 2020, 22:40
Poor financial advice
I had a retirement annuity policy to 2016. Due to financial difficulties I had no option but to cancel the policy. I just discovered that with good financial advice I could have asked that the policy be on paid-up. The amount accumulated wil continue to work for me. The money accumulated is no where to be found. What kind of financial advice company is this. What happened to my money
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
27 Oct 2020, 09:04Dear Felicia Masenya
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your disappointment with the Retirement Annuity being cancelled instead of being made paid-up.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your disappointment with the Retirement Annuity being cancelled instead of being made paid-up.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply27 Oct 2020, 09:04
Official
Dear Felicia Masenya
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your disappointment with the Retirement Annuity being cancelled instead of being made paid-up.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your disappointment with the Retirement Annuity being cancelled instead of being made paid-up.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
FM
Felicia M's updateReviewer Update
04 Nov 2020, 21:31After week with no response.
FM
Felicia M's update04 Nov 2020, 21:31
Reviewer Update
After week with no response.
Metropolitan Life's replyOfficial
06 Nov 2020, 11:09Thank you for bringing this matter to our attention. I will investigate and contact you directly in this regard.
Regards,
Client Care Team
Regards,
Client Care Team
Metropolitan Life's reply06 Nov 2020, 11:09
Official
Thank you for bringing this matter to our attention. I will investigate and contact you directly in this regard.
Regards,
Client Care Team
Regards,
Client Care Team