Poor, Disorganised and Bad Service.

I have requested my policy to be amended a couple of years ago and i have requested the updated policy schedule and the info on my schedule is incorrect. I then resend email correspondence from the time i asked for amendments on the policy while back when the policy was with Momentum but no changes has been made accordingly and my worry is should something happen now what is going to happen? Am i going to be assisted or are you going to say i did not make any adjustment to the policy?

Ever since i sent email to Metropolitan to fix my policy i have not received feedback and i need to know what is your turn around time to resolve queries as i cannot wait any longer. The service Metropolitan is providing is inefficient as you will get auto response to say one of the consultant will be in contact with you but no one will bother to call you.

So please, refer to my initial emails where i sent prove that i requested changes to my existing policy and please amend accordingly and send the updated schedule.