NK
Nozipho K
1 reviews | Active since Feb 2021
11 May 2022, 20:45
Poor disgusting service
Not happy at all. My brother took a life policy and was paying for it very well, he then passed away and his son as the beneficiary is still under age, we were told he can claim at 18. So this year we enquire about claiming , only to find out that they are not going to pay him the 500k due to him as they say my brother had tb. This comes as a shock to us cz he had pneumonia. Now I want to k ow why are they swindling my late brother and his child. Called the call centre, they ddnt wanna help and say the child must call, how must he call. Je is a minor and I'm his guardian, helping him to claim a d get money for tertiary next year. I'm supper ****ed cz of the stress you guys put us through.
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Replies (1)
Metropolitan Life's replyOfficial
12 May 2022, 09:10Dear Nozipho
We acknowledge receipt of your complaint on HelloPeter.
Please accept our sincere condolences for the sad loss of your brother.
We regret to read of the poor service you have experienced so far.
Unfortunately your post did not contain sufficient information for us to trace the policy number of your late brother and assist.
One of our Client Care Assessors will be in contact with you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
Please accept our sincere condolences for the sad loss of your brother.
We regret to read of the poor service you have experienced so far.
Unfortunately your post did not contain sufficient information for us to trace the policy number of your late brother and assist.
One of our Client Care Assessors will be in contact with you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply12 May 2022, 09:10
Official
Dear Nozipho
We acknowledge receipt of your complaint on HelloPeter.
Please accept our sincere condolences for the sad loss of your brother.
We regret to read of the poor service you have experienced so far.
Unfortunately your post did not contain sufficient information for us to trace the policy number of your late brother and assist.
One of our Client Care Assessors will be in contact with you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
Please accept our sincere condolences for the sad loss of your brother.
We regret to read of the poor service you have experienced so far.
Unfortunately your post did not contain sufficient information for us to trace the policy number of your late brother and assist.
One of our Client Care Assessors will be in contact with you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team