IN
Isaac N
1 reviews | Active since Dec 2018
08 Mar 2021, 12:05
Poor Customer service
Very bad service indeed from both consultants and call-center agents, I keep getting messages that Policy no:- *** is behind while I know that I am ahead with payments, no one resolve this issue. I wonder what is going to happen when I claim during difficult times, I will be sent from pillar to post!!!
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Metropolitan Life's replyOfficial
08 Mar 2021, 13:13Dear Isaac Nkau
Thank you for raising your concerns with us.
We are sorry to learn of the difficulties you have encountered around your policy premiums.
One of our Client Care Assessors will investigate and revert back to you to clarify the matter as soon as possible.
Regards
Client Care Team
Thank you for raising your concerns with us.
We are sorry to learn of the difficulties you have encountered around your policy premiums.
One of our Client Care Assessors will investigate and revert back to you to clarify the matter as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply08 Mar 2021, 13:13
Official
Dear Isaac Nkau
Thank you for raising your concerns with us.
We are sorry to learn of the difficulties you have encountered around your policy premiums.
One of our Client Care Assessors will investigate and revert back to you to clarify the matter as soon as possible.
Regards
Client Care Team
Thank you for raising your concerns with us.
We are sorry to learn of the difficulties you have encountered around your policy premiums.
One of our Client Care Assessors will investigate and revert back to you to clarify the matter as soon as possible.
Regards
Client Care Team