PS
Pontsho S
1 reviews | Active since Nov 2020
29 Jan 2021, 13:42
Poor customer service and turnaround times
I am very disappointed in the customer service level I experienced with Metropolitan. I have been contacting the service provider via email and telephone, and they have not lived up to their turnaround time of 48hrs to respond to customers. Their response time to calls is over 8minutes. Team leaders to consultants do not have headsets, meaning they cannot assist . Their website Complaint button does not seem too be attended to by anyone nor is their info@metropolitan email inbox.
Helpful (0)
Replies (2)0
Replies (2)
Metropolitan Life's replyOfficial
29 Jan 2021, 14:40Dear Pontsho
We regret to learn that you have had difficulties in contacting us. Please accept our sincere apology for the slow response times.
We will arrange that a client service consultant calls you as soon as possible.
Regards
Client Care Team
We regret to learn that you have had difficulties in contacting us. Please accept our sincere apology for the slow response times.
We will arrange that a client service consultant calls you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply29 Jan 2021, 14:40
Official
Dear Pontsho
We regret to learn that you have had difficulties in contacting us. Please accept our sincere apology for the slow response times.
We will arrange that a client service consultant calls you as soon as possible.
Regards
Client Care Team
We regret to learn that you have had difficulties in contacting us. Please accept our sincere apology for the slow response times.
We will arrange that a client service consultant calls you as soon as possible.
Regards
Client Care Team
PS
Pontsho S's updateReviewer Update
23 Feb 2021, 12:07Good day. It was indeed unfortunate that it all led to this. I am glad however that the issue was resolved. i would like to thank Lelethu Sidlayiya for following through on her promise to get the operational manager to call me back. To Lelethu Sidlayiya: thank you very much for efficient customer service.
PS
Pontsho S's update23 Feb 2021, 12:07
Reviewer Update
Good day. It was indeed unfortunate that it all led to this. I am glad however that the issue was resolved. i would like to thank Lelethu Sidlayiya for following through on her promise to get the operational manager to call me back. To Lelethu Sidlayiya: thank you very much for efficient customer service.