Poor customer service

What horrible service I have received from Metropolitan! I sent an email on the 20th May to request cancellation of adding another member on my policy. I sent a follow up email as no response was received after 48 hours. Then I received a call from one of their consultant who told me she cannot assist as she is not in that department and transferred me to where I was supposed to be assisted. Then I spoke to a Ms Singaphantsi who told me to start sending the email again that I had sent from the beginning to the same address I sent it to. I sent another email a few days later and received absolutely no response until after a week. The response was an sms stating that a consultant will call me in 48 hours. That was on the 11th May. Still today I am awaiting response. This is absolutely ridiculous. The company has no professionalism. No work ethics. Absolutely appalling service. I want nothing to do with them. Have since today sent an email for cancellation of all standing policies. Doubt they will even bother to respond.