Poor Customer Service

I am absolutely disgusted by the lack of customer service that I have received from Metropolitan Life. To think that I have been a loyal client since 2017 and been up to date with my premiums and this one time when I have a grievance, I am getting no assistance at all is just amazes me.

On the 25th March 2022 I sent an email to Andiswa Stemela regarding the drastic increase on my premium where I expressed my unhappiness with the fact that this was never discussed with me and I never to agree to any of the changes made on my policy. I sent her my complaint where she promised she would escalate and would get to me with feedback. Today is the 19/05/2022 and have since not received no feedback. Yesterday I even lodged a complaint on your website where I received a message that someone will be in contact with me shortly and still nothing?! What kind of customer service is this? You clearly don't care about your client, all you good at is debiting a premium, which I never agreed too.

Can some give me a call and give me feedback on the email I sent on the 25/03/2022 with an outcome. If not, I have will have take this further!

Very unhappy client!