RS
Rachel S
1 reviews | Active since Sept 2025
29 Sept 2025, 14:32
Poor customer service
I was called by a consultant for funeral policy, I never received the documents but my debit order went off. I called to cancel the policy and was told I was still in the window period so my money will be refunded. I called numerous times, to no avail. There customer service are extremely poor, I would not recommend anyone to open a policy with them.
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Metropolitan Life's replyOfficial
29 Sept 2025, 15:06Dear Rachel
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you did not receive your policy documentation and cancelled the plan.
We confirm that if you cancel a policy in the cooling off period, all premiums are refundable. It is possible that your chosen deduction date for the first debit falls within the cooling off period. That deduction would however still be refundable.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply29 Sept 2025, 15:06
Official
Dear Rachel
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you did not receive your policy documentation and cancelled the plan.
We confirm that if you cancel a policy in the cooling off period, all premiums are refundable. It is possible that your chosen deduction date for the first debit falls within the cooling off period. That deduction would however still be refundable.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team