MM
Mlaga M
1 reviews | Active since Aug 2020
03 May 2021, 23:26
Poor customer service
I called to change my debit order date, went through the authentication process only to be told I must fill in a debit order form return it with a copy of my ID signed 3 times or come to de branch with my I ID just for a simple debit order date change since I’m now being paid on a different date yoooh there process is not user friendly, the guy who was assisting me didn’t even send the debit order form till now.
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Replies (1)
Metropolitan Life's replyOfficial
04 May 2021, 13:31Dear Mlaga Mabunda
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the challenges you have encountered with changing your debit order deduction date.
One of our Client Care Assessors will contact you shortly to obtain more information as to which policy you are referring to so that we may investigate the matter and revert back to you.
Please accept our sincere apologies for any inconvenience caused thus far.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the challenges you have encountered with changing your debit order deduction date.
One of our Client Care Assessors will contact you shortly to obtain more information as to which policy you are referring to so that we may investigate the matter and revert back to you.
Please accept our sincere apologies for any inconvenience caused thus far.
Regards
Client Care Team
Metropolitan Life's reply04 May 2021, 13:31
Official
Dear Mlaga Mabunda
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the challenges you have encountered with changing your debit order deduction date.
One of our Client Care Assessors will contact you shortly to obtain more information as to which policy you are referring to so that we may investigate the matter and revert back to you.
Please accept our sincere apologies for any inconvenience caused thus far.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the challenges you have encountered with changing your debit order deduction date.
One of our Client Care Assessors will contact you shortly to obtain more information as to which policy you are referring to so that we may investigate the matter and revert back to you.
Please accept our sincere apologies for any inconvenience caused thus far.
Regards
Client Care Team