Poor customer service

I have joined Momentum funeral policy for my poorly disadvantaged cousin Nombulelo Victoria Ntshoko in February 2015. She unfortunately passed away on 5 April 2015. I logged a claim to Momentum and they said because she was not with them for 6 months, they need post mortem report to determine if her death was accident as they do not pay for natural causes deaths while you are on the waiting period. We buried her on 18 April 2015. After a long wait for post mortem results from state mortuary, we finally received and send them to Tamrin on 23 July 2015 and she acknowledged the receipt of the document. After 7 days I asked her for the feedback, she said they are working on it. To get feedback I must dig it. Up to date the matter has not been finalised as she keep on saying they are working on it and the monthly premium for the deceased is still deducted every month.<br> <br> I am very disappointed with the way they are treating clients to think that I have 12 people registered under this policy, this experience is making me to think twice if I should carry on with them. <div><br></div><div><em>(Supplier name changed from Momentum Short-Term Insurance to Metropolitan Life by Hellopeter.com)</em></div>