Poor customer service

Metropolitan call centre i logoes my request on 04.11.2020 for partial surrender after submitting Claim I called the call centre to confirm that document receive the following day I called again to know about status of my query I was told is pending payment no payment received then on the 08.11.2020 I called metropolitan call centre again to ask why my policy not paid I was told that my documents was incorrect I was told to go to nearest branch which I did went and submitted the application again I was told I will receive ams nothing was send no sms was received in call the call centre again to ask the status of my claim I could get assistance i don't know how your customer service operates it discusting cause when I call you is money your service is very poor I would refer anyone to join metropolitan your service is very poor you don't care about your customers you only enjoying receiving customers money and this is happening for the 3rd time where I need to fight to get service you discusting I don't want to lye