Poor customer service

I am incredible frustrated by the services of Metropolitan life. You know it is easy for them when they market their clients and sell them insurance and debit their account. But when you die they will take you from pillar to post. its so *********. Firstly i sent documents and they told me that their server cant accept all the 23 pages they asked me as part of the requirementsafter waiting for 3days. Now i sent everything and Lerato Molelekoa told me that it will 4-5 days to process the claim. Its been more than that today i phoned and spoke to Eunice and the other lady. They are telling me that they are unable to get hold of funeral parlor to process the claim. This is ******** the funeral parlour opens 247. Eunice cant give me time frame when are they going to get back to me. My poor mother must be turning on her grave to realize that we are struggling to get a simple 5000zar when they approached her for the product and debited her account. Please stop this nonsense and process this claim as when you were debiting her account everyy month. What? are you some sort of pyramid schemer???