Poor Customer care

Metropolitan is still deducting from my bank premies on a policy that has been cancelled. I received the following Email with the following wording "Die Aftrek Order neem gewoonlik so 2 maande om te staak. Daar is egter elke maand ‘n lopie geprogrameer in ons stelsel van “suspense’ premies terugbetaal aan kliente – dieselfde rekening word gewoonlik gebruik as die vorige betaling wat gemaak is aan die kleint." however I still HAVE NOT RECEIVED THE MONIES DEDUCTED LAST MONTH.

I really think NOW is the time to pay back due to me and close the policy with immediate affect. Wrote an Email on Wed, Nov 17, 12:21 PM with NO effect. Action is required IMMEDIATELY