Poor communication

Seriously I have had it up to here with poor customer response. I sent email and to date not 1 of my emails were answered. I called previously was told 1 story called today another story just to find out that policy has only now lapsed in May. If you previously responded to my query emails and if the lady I spoke to the first time telephonically gave me the correct info there would not have been an issue.

Seriously where is your employees, what are they doing as they certainly don't respond to emails. Telephonic conversation are not done accurately as the info divers from person to person.