POOR CLIENT SERVICE

I'm highly disappointed by the level of incompetence and poor client service that I received from Metropolitan. Last year I took out a savings investment, then I had a very serious problem that needs a lot of money. On Friday the 10th of April early in the morning I phoned Metropolitan and canceled my policy, the lady who assisted me asked me the reason for cancelation and I told her, and it's a very difficult situation that actually led me to that decision. The process was quite quick and she told me I'll get my money in 48hrs. Monday the 13th when I still hadn't received money, I phoned to make a follow up and I was told it takes 3-5working days. I phoned again on Wednesday and on Thursday and was told the same 3-5 working days story, on Thursday my call was taken by the same lady who assisted me with the cancelation on the 10th and she told me that the money will be in my account the same afternoon or Friday morning, she denied telling me that I'll get the money in 48hrs, that was now my own story. It's now Sunday the 19th, I still haven't received my money, it must be floating somewhere and can't reach my bank account. Can someone from management please intervene, PLEASE CHECK MY REASON FOR CANCELATION!! I'M SO FRUSTRATED!!!!