Poor client service

I don't know where to start, Metropolitan just doesn't care about their clients at all. I have an investment and funeral cover with them. I have just invested with 3 months back. I'm from Mthatha. Oppend 2 investment policy with Metropolitan to be both R560 premium monthly. But the lady that was helping made a mistake, she made the other one R650 instead bof R560. Which is alright. Everybody makes mistake. I then asked her to re issue the policy chenge back to R560. We filled a form and she emailed it to the Metropolitan head office and that was in May. Come June, inly6 to found out the head office didn't change it back to R560. I called the head office. They said that they were going to fix it. I said fine. Come July, to mu surprise they didn't have to. Even fix it. I called again to head office and they guy Tha was helping he said that he is going to finalize it6. They got the re issue in May. I asked him. Why did you guys take 2 months. Just issue a policy. He did not answer. He said he is finalizing it. That was on the 25 July.. Today. I have got my bank notification. Again they didn't change it. Reason been. I don't know. I'm even thinking to take my investment somewhere else. Because I'm start to think that. They will not pay out if when the investment matures. At 10 am I'm going to the brach again here in Mthatha. But I think this is in head office level. They can't do anything. I'm very disappointed in Metropolitan. I truest the company. I guess I'll have to move to Sanlum and invest there. And what's shocking is that the R560 and R650 one the matured amount is the same but the other is R650. Something is different wrong with that company. And I'm going to find that out. Even if I'll have to involve my lawyer!