poor client service

From: thabilemyeza786 ********** Date: 20/12/2017 08:35 (GMT+02:00) To: ********** Subject: #Complaint policy number ********** 678

Good day

I am very disapointed and utterly discusted about the poor service I have received from Metropolitan.

The policy above was opened up by my mother in 1995 when I was young about 3 years old. When my mother passed away that was in 2010 I visited Metropolitan and advised them my mother had passed on. I was told that the policy has been paid up. Therefore "paid up" means no more premiums need to be collected. I have been doing partcial surrenders ever since and I have never recieved such poor service. When I went there mid this year I was told policy had lapsed! How because its PAID UP. Luckily they fixed it and called to advise everything was fine and I asked if I needed to pay anymore premuim they said NO and gave me a Particial surrender.

I called today to see if there was any funds available for me to use they tell me its exhuasted due to premiums which premiums I ask which because I was told Paid Up!!!

I am very fustrated I mean Im Disabled for heaven sake and I know my mother put this policy for me to be safe. But I am now suffering.

I want this matter sorted out ASAP I want my money if u cannot assist me I will take this matter further... watch me.

Thabile...

Sent from my Samsung Galaxy smartphone. i still haven't received a call nor a response from metropolitan ever since i sent compliant...