Poor claims payout! Absolutely appalling Metropolitan!

I had submitted a claim on the 4th August for my father’s death with all the necessary documentation.My family needs the money! but all I’ve been getting are run arounds. No one has gotten back to me, this is highly frustrating to be a loyal customer for this long but when claim time comes no one and I mean no one cares about me nor my family.My policy number is *** ID no *** I need urgent assistance please can this be escalated. I can be reached on ***