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andrea L
1 reviews | Active since Dec 2012
02 Mar 2021, 07:30
Poor call connectivity with agents leading to unresolved claim
I've been trying to follow up with a claim for almost 2 weeks now. Yesterday my call was disconnected 3 times because the call centre agents are working from home and their connections are bad. They have never attempted to have the decency to get back to me. I wait 10 minutes per call to finally get through to an agent only to be disconnected each time in the middle of our conversation. I've requested that the switchboard operator put me through to a team leader/ manager but this did not happen. All I want is for my claim to be resolved.
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
02 Mar 2021, 09:08Dear Andrea
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the death in your family. Please accept our condolences at this time of bereavement.
We regret that you have experienced poor connectivity when enquiring about the claim.
One of our Client Care Assessors will investigate and revert back to you as swiftly as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the death in your family. Please accept our condolences at this time of bereavement.
We regret that you have experienced poor connectivity when enquiring about the claim.
One of our Client Care Assessors will investigate and revert back to you as swiftly as possible.
Regards
Client Care Team
Metropolitan Life's reply02 Mar 2021, 09:08
Official
Dear Andrea
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the death in your family. Please accept our condolences at this time of bereavement.
We regret that you have experienced poor connectivity when enquiring about the claim.
One of our Client Care Assessors will investigate and revert back to you as swiftly as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the death in your family. Please accept our condolences at this time of bereavement.
We regret that you have experienced poor connectivity when enquiring about the claim.
One of our Client Care Assessors will investigate and revert back to you as swiftly as possible.
Regards
Client Care Team
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andrea L's updateReviewer Update
03 Mar 2021, 11:23Thanks. I am still waiting a response.
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andrea L's update03 Mar 2021, 11:23
Reviewer Update
Thanks. I am still waiting a response.
Metropolitan Life's replyOfficial
03 Mar 2021, 15:52Dear Andrea
Thank you for your additional comments.
We escalated the claim yesterday and it was finalised today and an SMS was sent as confirmation thereof.
Our Client Care Assessor will email you proof of payment shortly.
Regards
Client Care Team
Thank you for your additional comments.
We escalated the claim yesterday and it was finalised today and an SMS was sent as confirmation thereof.
Our Client Care Assessor will email you proof of payment shortly.
Regards
Client Care Team
Metropolitan Life's reply03 Mar 2021, 15:52
Official
Dear Andrea
Thank you for your additional comments.
We escalated the claim yesterday and it was finalised today and an SMS was sent as confirmation thereof.
Our Client Care Assessor will email you proof of payment shortly.
Regards
Client Care Team
Thank you for your additional comments.
We escalated the claim yesterday and it was finalised today and an SMS was sent as confirmation thereof.
Our Client Care Assessor will email you proof of payment shortly.
Regards
Client Care Team