Poor and unrealiable Service - Funeral claims not paid

If you have funeral cover with Metropolitan, you better have plan B. I have 3 policies with them. My father whom I have insured passed away in December and I submitted the claims on the 20th of December and 31 December 2021 respectively. Metropolitan paid only 1 claim and when I called to make follow up on the othre claims, I have been given different stories by their Call Centre Agents. I was able to get hold of the team leader and he also made empty promises. Up to this day, both claims have not being paid.

It is so sad to have to be subjected to this kind of treating during your most vulnerable time. I have been paying this policies from 2005 and 2018 as I wanted to be prepared in case I have to bury any member of my family with dignity. I have been begging Metropolitan to pay out the claims as service has already been rendered and the funera directors are looking for their money. I have had to find money somewhere to be able to settle the funeral costs.