Poor And Pathetic Service

I assisted my Mother to submit a Death Claim for my Deceased Brother one week ago, after I have sent the requested documents via an email I received an email saying the claim will be paid within 48 hours. I even made several calls doing a follow up on my Mother's claim ,We waited for the said 48 hours but the claim wasn't paid, I had to make a loan in order to bury my brother. I also have a funeral policy and an investment with Metropolitan Life but i will cancel their products because they're useless, their service is pathetic and I'll not advise my family members, friends and colleagues to sign an insurance with Metropolitan Life.