LE
Leon E

1 reviews | Active since Mar 2009

11 Mar 2021, 10:54

Polite and fast service

I received a payout recently on a very small policy which matured. I simply could not believe the professional and very fast service I received. I was treated as if I am a major customer even though the amount in question must have been miniscule in comparison to other policies. To me, that is evidence of a company that strives for good customer service. I specifically want to thank Lenell Labuschagne and Debbie Smith, both Senior Claims Assessors as well as Megan Festus for their fast, no-fuss and courteous handling of the claim. Altogether a very pleasant interaction with Metropolitan. Thank you.

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Replies (1)
Metropolitan Life
Metropolitan Life's reply11 Mar 2021, 12:01
Official
Dear Leon

Thank taking time out of your day to contact us and express your appreciation.
 
 We always strive to serve all our client's well and value your feedback.
 
 What matters to you, matters to us.
 
 Regards
 
 Client Care Team