MN
MPATHO N

1 reviews | Active since Jun 2019

04 Mar 2021, 12:19

POLICY REINSTATED AND GET YOUR BUSINESS IN ORDER

Been in arrears and my Policy was canceled and it was canceled after paying all the behind premiums first I tried to call on Friday after making payment on the 26th February no response after ringing for a while close to 15 minutes holding a consultant answers and tells me I need to send an email with proof that I have paid did that and an sms was sent that the consultant will call me shortly but till to date no one called today called again but still nothing I want that policy reinstated and work on your customer service department it's either you hire more staff for the high volume of calls or get those working there in order cause we using airtime for calling and your airtime finishes before even getting the help you need.

0
Replies (3)
Metropolitan Life
Metropolitan Life's reply04 Mar 2021, 17:25
Official
Dear Mpatho Nkosi

We acknowledge receipt of your complaint on HelloPeter.

We regret to learn of the difficulties you encountered in contacting us.  

We will arrange for a service consultant to contact you as soon as possible.

Regards

Client Care Team
MN
MPATHO N's update05 Mar 2021, 12:19
Reviewer Update
Thank you very much Hello Peter my Policy reinstated
Metropolitan Life
Metropolitan Life's reply05 Mar 2021, 12:36
Official
Dear Mpatho

Thank you for your feedback.

We are happy to have been able to assist.

Regards.

Client Care Team