POLICY PAYOUT RUN AROUND

<p>I claimed a funeral policy payout for my late aunty of which I took in the 80's and my other siblings whom I never had any problems with their claims through Metropolitan. My latested claim im that thyy have upgraded their systems and the is no beneficiary and they are unable to payout. I was then asked to produce the receipt and letter of confirmation from the undertaker and that way they will be able to process my claim. After weeks with no feedback Patiance Metropolitan in CBD Rissik street I told again that they cant process this claim when they asked me to produce all these documentation. This is very poor service imagine if this was the only policy we took out and we couldnt bury our loved one. I want this to be escalated to Patiance's superiors and assist to resolve. Its been pending for 3 months and all premiums have been received .</p>