Policy number ***1

Policy number *** 😟😟i am not happy about the service i recieved from metropolitan.i made a claim for my Father inlaw last week and i had to call them myself for updates on my claim i only recieved an sms this morning that says it will be repudiated reason the parent died in the waiting period but the lady i spoke to yesterday said i must send through that documents that prove i moved him from another policy which is fnb life i did exactly that yesterday via their email address so how come it will be repudiated.