NZ
Nyameka Z
1 reviews | Active since Jul 2015
14 Oct 2021, 14:14
Policy not paid
Good day
I am so disappointed with Metropolitan their service is very bad and unproffessional
I have a complain with metropolitan, i submitted a claim via email of a stillborn on the 22 September 2021,and again on the 7th October while the mother was still in hospital and we burried the baby on the 23rd of September, and on the 24th the mother also passed on. Up until today thay did pay the claim. Everytime we called they told us they are busy with the claim amd Cynthia Malebane is the person who is dealing with the claim The claim was for baby Aphiwe Policy holder deseassed Aphiwe Samantha Mathiso I can be reached @ ***
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Metropolitan Life's replyOfficial
14 Oct 2021, 15:42Dear Nyameka
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the double loss your family has suffered recently. Our condolences go out to you and your family during this time of bereavement.
We regret hearing of the delays around the claims. Please accept our sincere apology for any poor service received thus far.
Unfortunately the post did not contain sufficient information in order for us to trace the policy number the claims were submitted on.
One of our Client Care Assessors will make contact with you shortly to obtain the information needed and to assist you with the claims.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the double loss your family has suffered recently. Our condolences go out to you and your family during this time of bereavement.
We regret hearing of the delays around the claims. Please accept our sincere apology for any poor service received thus far.
Unfortunately the post did not contain sufficient information in order for us to trace the policy number the claims were submitted on.
One of our Client Care Assessors will make contact with you shortly to obtain the information needed and to assist you with the claims.
Regards
Client Care Team
Metropolitan Life's reply14 Oct 2021, 15:42
Official
Dear Nyameka
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the double loss your family has suffered recently. Our condolences go out to you and your family during this time of bereavement.
We regret hearing of the delays around the claims. Please accept our sincere apology for any poor service received thus far.
Unfortunately the post did not contain sufficient information in order for us to trace the policy number the claims were submitted on.
One of our Client Care Assessors will make contact with you shortly to obtain the information needed and to assist you with the claims.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the double loss your family has suffered recently. Our condolences go out to you and your family during this time of bereavement.
We regret hearing of the delays around the claims. Please accept our sincere apology for any poor service received thus far.
Unfortunately the post did not contain sufficient information in order for us to trace the policy number the claims were submitted on.
One of our Client Care Assessors will make contact with you shortly to obtain the information needed and to assist you with the claims.
Regards
Client Care Team