Policy no: ***

I am very much disappointed with Metropolitan and the pathetic service offered to me while I've been with you for a very long time. Last year I lost my job and I have been paying metropolitan through a debit order from my savings. Unfortunately, I got hijacked last year and my funds were even withdrawn and therefore things started being difficult. So I paid cash/eft for 3 months using the reference number which reflected on my debit order from metropolitan. Later I received an sms that my policy lapsed. That was around January/ February this year. I called the call centre and spoke to a lady who advised that I must send an email requesting an amount to be pulled from the old policy and get allocated to the new policy number. I did that and after 48 hours called. I was advised that the matter is being investigated and I must wait and metropolitan would contact me. I waited and waited and called again and still got the same response that I must wait even though I advised the lady that I wanted to make further payments but she said to me I must not make pay until they come back to me. Now I'm getting a message that the policy cannot be reinstated because it has lapsed and will be refunded the money Ive paid into the wrong policy number. So it has taken Metropolitan approximately 6 months to investigate the matter and come up with such a lousy response???It's not my fault that the funds were misallocated and I did provide the proof that I've made payments. I called your call centre and your consultant said I must first wait for a refund. I have sent emails as per below and nobody bothered to respond. Today you're coming back wanting to refund me because you can't reinstate my policy which was your fault because I wasn't even informed that I would be allocated a new policy number. How I can I sent an email in Feb and even call and you're only responding almost at the end of June with such a pathetic response. I have never experienced such a shocking service in my entire years of living. Maybe you have so much clientele in the sense that you don't wanna keep some of us