TA
Tiisetso A
1 reviews | Active since Nov 2009
02 May 2023, 09:18
Policy lapses after 1 unpaid premium, this can't be right at all
My debit order didn't go off this month, i called them to enquire about it and was told that my policy is in a lapse grace period. I asked to to go ahead and deduct their premium but they tell me that they can't do that. So does this mean that 1 missed premium means that i lost a policy that i have been paying for for over 13 years. This is not right. Can someone just ensure that the policy is reinstated and that you deduct the outstanding premium, else return all the premiums i have paid to your company please.
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Metropolitan Life's replyOfficial
02 May 2023, 10:06Dear Tiisetso
We acknowledge receipt of your complaint on HelloPeter.
We pride ourselves on delivering excellent service to all our clients and regret to learn that your policy has lapsed.
Please note that one rejected debit order cannot be the exclusive reason for a policy to lapse - there must be other factors involved, like:
We acknowledge receipt of your complaint on HelloPeter.
We pride ourselves on delivering excellent service to all our clients and regret to learn that your policy has lapsed.
Please note that one rejected debit order cannot be the exclusive reason for a policy to lapse - there must be other factors involved, like:
- possibly exceeding the maximum number of skipped premiums on one's policy
- or failing to pay one's premiums within the grace period allowed to pay premiums.
One of our Escalation specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply02 May 2023, 10:06
Official
Dear Tiisetso
We acknowledge receipt of your complaint on HelloPeter.
We pride ourselves on delivering excellent service to all our clients and regret to learn that your policy has lapsed.
Please note that one rejected debit order cannot be the exclusive reason for a policy to lapse - there must be other factors involved, like:
We acknowledge receipt of your complaint on HelloPeter.
We pride ourselves on delivering excellent service to all our clients and regret to learn that your policy has lapsed.
Please note that one rejected debit order cannot be the exclusive reason for a policy to lapse - there must be other factors involved, like:
- possibly exceeding the maximum number of skipped premiums on one's policy
- or failing to pay one's premiums within the grace period allowed to pay premiums.
One of our Escalation specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team