ER
Elaine R

1 reviews | Active since Jul 2015

22 Dec 2015, 15:47

Policy lapse

I had to take an early pension because I suffered a stroke in 2013.I was left disabled,I couldn't go back to work anymore.Now I am unable to pay for my premiums as I am unemployed.<br> I have had the policy for over 21 years,I pay R986 per month.i am now a pensioner and the consultant at the Maponya branch told me that my policy will lapse,it doesn't matter how long I have had the policy.<br> all I want is my money back because I feel like I am being ******,my policy can't lapse after so many years of payment.<br> is this what Metropolitan does to all it's loyal clients?!<br> I am highly disappointed

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Replies (1)
Metropolitan Life
Metropolitan Life's reply22 Dec 2015, 19:58
Official
Hello billionaire ,

We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback. Please accept our apologies for any poor service received thus far.
kind regards