policy issues

<p>So yesterday I called Metropolitan and I spoke to Rita Young. I only wanted to check how my investment policy is doing, after she assisted me to my satisfaction I then asked her about my other 2 funeral policies. She told me things that actually traumatized me, the first thing is that my son is not covered where as I registered him and I have been paying for a very long time I can not even remember since when. The second thing was the fact that 2 months back I wanted to add my two nieces and the consultant that assisted me told me that I can not add them on my existing funeral policy so I should take another one where I will have to cover myself and both of them. So i did, but yesterday I was told by Rita Young that Metropolitan was not gonna pay out on my second policy should anything happen to me because on my initial policy I'm already covered for R50000 meaning the consultant that assisted me initially did not pay attention or **** to me. I'm only asking myself what would have happened if I did not call yesterday?? Now Rita is telling me to cancel the second policy and add my 2 nieces on my initial policy and she will help me rectify the fact that should have anything happened to my son I was not gonna be able to lay him to rest with dignity. She told me that I should not complain because she is now helping me. I can't keep quiet over something like this, she is telling me that now I must go to the police station write an affidavit stating that "I'm cancelling my second funeral policy, I would like to be refunded" and submit a certified copy so that i can be refunded. Who is at fault here? Who should be running around here? Metropolitan have traumatized me twice this year alone and its not right. I don't even know if everything has been corrected on my policies or not.</p>