Policy ***** from your FS brances - pls cancel our policies immediately

To whom it may concern

I am writing this on behalf of my elderly mother on the 2 policies mentioned below *** & ***. Firstly the 4053 policy was cancelled by my mother in 2016/2017 but the debit order continued. She went again last week to a QWAQWA branch where she was told to bring bank statement to prove the debit order. At the time she went there she had the prove on the phone but was told to get stamped bank statements from the bank. I want to know WHY? surely a company as big as metropolitan has record of all this correct?

Which brings me the second point. There was another policy which she had and went to enquire about but was told it had LUPSED: ***. I want to know who it did Lups when it is a debit order in an account that ALWAYS has money & who requested this to be closed. seeing this woman's age in your records how come no one contacted her about the policy being closed? This was not at her request & I WANT TO KNOW WHAT HAPPENED TO ALL THE MONEY SHE HAS PAID THUS FAR? I also want to know the name of the person that closed this policy without CONSENT. That is wrong and *****ulent.

Now my last point her last ***. As much as we have received such poor service from the qwaqwa branch, we want to take our business elsewhere but now my mom yet again is sent from pillar to post on cancelling this account. WHY? she has been there in person twice already. Can I remind you that we are talking about a sickly old woman. why is the request for her to bring BANK STAMENTS important to your branch to CANCEL this. STOP the DEBIT ORDER & let us move on where we are appreciated?